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Blog: Sympathy Vs. Empathy

A few weeks ago I was part of a songwriting workshop with a few of my fellow songwriters led by Leena Regan. One of the first things she started out with on the very first day of the workshop was reiterating the importance of trust & vulnerability in the co-writing space. It is often very hard to be vulnerable with people if you don’t trust what they’ll do with the information you give them after all. We as writers, or I guess even as humans, tend to paint the broad strokes of our stories & negate the little intimate details that personalize the story to you. I think a lot of us have been taught over the years that broad strokes equal more of a mass appeal & I’d argue that’s a false belief.

Think of your favorite artists, think of your favorite songs. Are they broad or are they very specific to the story being told or the life of the artist/writer in question? I’m going to go ahead & guess that, for the most part, they’re very specific. These are the songs we should all be trying to write, those that are personal to us, those that convey emotion not only in the listener but also in the artists themselves. Ever watched an artist try to sell a song they have no attachment to? It’s painful.

So what’s my point in all this? How does this relate to all of you non-writers out there? How does this apply to your life? Leena’s next point in fostering a creative space conducive to specific art is to approach the write, the story of life you’re being told, with empathy.

I think most people assume that they’re empathetic humans, I’m not arguing that you’re not, but I would like to highlight, as Leena did with us, the importance in the differences between being sympathetic & being empathetic. I think a lot of people assume they’re synonymous. That sympathy & empathy are one in the same, but at simply is not the truth. Let’s break it down by definition first.

Dictionary.com defines sympathy as ‘feelings or impulses of compassion.’ Well then what is compassion? It is ‘a feeling of deep sympathy & sorrow for another who is stricken by misfortune, accompanied by a strong desire to alleviate the suffering.’ Meanwhile the definition for empathy reads ‘the psychological identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another.’ Notice the difference there? Sympathy boils down to simply feeling, it does not seek to equalize, it simply exists as a separation. You feel this way & I recognize it, but I want to fix or change it. Empathy on the other hand is the equalizer. It is identifying something within yourself that can relate to the other person’s experience. It does not seek to repair or alter, it seeks to humanize & understand.

There’s an excellent video from Brené Brown that was shared along within the lesson, in it she shows that often the sympathetic seek to divert. “I lost my house.” “At least you had a house to lose.” “I failed out of college.” “Well, at least you could afford to go in the first place.” Where in the empathetic would approach “I lost my house” with something along the lines of “I’m so sorry to hear that, I’m here for you & I’ll do my best to meet you where you’re at emotionally” or “I failed out of college” with “do you want to talk about it?” It does not seek to repair or override someone else’s life experience or emotion. I’ll link Brené’s video below, she explains it a lot better than I do. It’s also a short video that I promise it’s worth the watch!

I have said quite often in blogs of the past that I feel we as humans sorely lack empathy. I think it is one of the biggest things dividing us as people. So many of us strive for empathy but stop at sympathy, we do not bring ourselves into the experience of another to the best of our ability, instead we simply seek to divert & adjust. In the writing space beautiful art is born from a space of empathy, in the corporate world employers begin to understand their employees, in the political world we begin to recognize & acknowledge those we marginalize & belittle. Empathy is the key to all of it. It takes the selfish angle out of the picture & instead strives for human understanding. We could all use a bit more empathy, we could all show a bit more love & understanding.

I write all of this from a place of love & with a desire to unify, not alienate, but I hope the next time someone comes to you with their pain or troubles that the words “at least” don’t appear in your response. Treat your peers, your family, your loved ones, your colleagues, your grocer, your gas station attendant, your etc, with empathy not just sympathy. We each deserve to be met where we are not passively rushed out of our strife.

I hope you have a great weekend & remember be loving to one another.

-C

Blog: Be Kind, Remind(er).

Tis the season once again, the holiday season & with it comes all the ingrained stress. Lines get longer, the gifts we wanted to give or the ingredients we needed to make that one special dish get more & more scarce. Tensions rise & often with it, so do tempers. We often get lost in the capitalistic frenzy of “I need, we need” that we forget about the people we interact with on the day to day basis. Having spent some time myself working in customer service space; from being a barista to driving ride share, I can personally tell you when the weather turns cold, so do the people, at least where November/December are concerned.

This blog actually came at the request of a dear friend of mine who basically wanted me to use this platform as a PSA. She works as a barista & for whatever reason people think it’s okay to treat those hand preparing a beverage for you like garbage. I know the feeling, I’ve been there. People can often make you feel dirt low simply for the dumbest of reasons. I don’t know what brings people to the point of being completely & utterly devoid of empathy but I guess that’s a question we try to answer each & every election cycle as well.

I guess the point of this PSA style blog is simply to remind you to be kind. I know for many of you that isn’t necessarily a problem, but I feel the point needs reiterating. You have to understand that the people preparing your coffee, ringing you up at the gas station, running around returning the mountains of clothes that have been tried on, restocking shelves, waiting your table, driving you home, etc. are exactly that, people. They are, as you are, flesh & bone. They have their own lives, their own desires, their own struggles, their own disappointments, & their own thoughts that are equally as valid as your own. You do not out rank them in humanity simply by being a customer.

I truly think one of the most harmful practices we as humans have engrained into the customer service space is that “the customer is always right.” The customer is most definitely not always right. Let me say that again. You, as the customer, are not always right. If you make the customer the one & only priority as an employer you completely negate & dehumanize the needs of your employees. In addition to being better people to one another in the customer exchange, I think the current state of The US in general is also emphasizing the need for employers to do better.

You don’t need to be an asshole to get your point across, if anything I’ve found that usually ends up getting you farther from your goal. If you treat people with the respect & dignity they deserve you are 1000% more likely to get what you want or need. And maybe that’s the key to my super power, maybe that’s the key to getting a reservation anywhere you go, not being an asshole about it & genuinely taking an interest in the wellbeing of the people you interact with.

This is all a long form way of saying, be kind. Tis the season of giving; thanks, gifts, love, so give kindness a shot. You may find it makes you feel better as well. To quote a dearly departed mentor of mine, Billy Block, “if you see someone without a smile, give them yours.”

Much love to you all,

-C